Frequently Asked Questions

Most schools are fully onboarded within 7–14 days. We help you import student data, set up classes, and configure roles. Our team walks you through every step via guided sessions.

Absolutely. We include onboarding sessions and guided walkthroughs for administrators and teachers. We also maintain a comprehensive knowledge base so staff can get answers quickly at any time.

DionyxSMS supports bulk import via CSV files. Our onboarding team provides a template and helps you clean and map your existing data before import so nothing is lost.

Yes. You can begin on the Basic plan and upgrade any time as your needs expand. Upgrades take effect immediately and we pro-rate any billing differences.

We offer a guided trial experience. Contact us and we'll tailor a demo to your school's needs — including a sandbox environment to explore features before committing.

We accept bank transfers and major card payments. For Nigerian schools we also support direct debit. Enterprise plans can be invoiced quarterly or annually.

Yes. We support multi-campus organisations with centralised reporting and campus-specific settings, user roles, and dashboards — all from one admin account.

DionyxSMS is fully web-based and works on any modern browser — Chrome, Firefox, Safari, and Edge — on desktop, tablet, and mobile devices. No app installation required.

Yes. We perform automated daily backups with point-in-time recovery. Data is stored in encrypted, geo-redundant cloud storage. You can also export your data at any time.

Professional and Advanced plans include priority support with extended hours and faster response times. Advanced plan users get 24/7 phone and email support.

Critical issues are addressed within 4 hours on Priority plans. General enquiries are resolved within a few minutes on all plans. We track every ticket and keep you updated.

We provide remote onboarding assistance via video call for all schools, regardless of location.